Refund & Cancellation Policy

AutoSpa is a subscription-based Software-as-a-Service (SaaS) platform designed for automobile service businesses.

By purchasing a subscription, you obtain access to AutoSpa's software services for the selected billing period. Since our services are digital and become available immediately after activation, all purchases are governed by this strict, no-refund policy.

Users acknowledge that they have had the opportunity to evaluate the Platform during the free trial period and that their decision to purchase is based on informed evaluation.

Once a payment has been successfully processed, no refund, whether full or partial, will be issued under any circumstances.

This policy applies to all:

• Subscription plans (Basic, Professional, Enterprise)
• Subscription renewals
• Plan upgrades
• Promotional offers
• One-time payments
• Any other financial transactions with AutoSpa

Refunds shall not be provided for any of the following reasons, including but not limited to:

• Change of mind
• Accidental or mistaken purchase
• Incorrect subscription selection
• Failure to use the Platform
• Partial usage of the subscription period
• Lack of technical knowledge or skill
• Business closure, sale, or dissolution
• Employee resignation or departure
• Dissatisfaction with available features (features are clearly listed on the pricing page)
• Missing or unavailable features not shown on the pricing page
• Failure to cancel AutoPay before the renewal date
• Internet connectivity or browser issues
• Device-related issues or compatibility
• Banking delays or transaction processing times
• Payment gateway delays or technical issues
• Third-party service interruptions
• Suspension due to violation of the Terms & Conditions
• Account termination for policy violations
• Any other reason not explicitly stated

If you experience a genuine platform-related technical issue that prevents normal use of AutoSpa, our technical team will make reasonable efforts to investigate and resolve the issue.

Support may include:

• Bug investigation and root cause analysis
• Configuration assistance
• Account verification and troubleshooting
• Platform troubleshooting
• Technical guidance and best practices

For assistance, contact: support@autospa-hub.com

AutoSpa provides eligible new Users with a 15-day free trial.

The purpose of the trial is to allow businesses to thoroughly evaluate the Platform before committing to a paid subscription.

During the trial period, Users can explore AutoSpa features within the applicable usage limits.

Creating multiple accounts to repeatedly obtain free trials is strictly prohibited.

AutoSpa reserves the absolute right to:

• Reject duplicate registrations
• Verify business ownership and legitimacy
• Suspend suspicious or fraudulent accounts
• Permanently terminate accounts attempting to abuse the trial system
• Block users from future use of the Platform

Users may cancel their subscription at any time through the available subscription management options before the next billing cycle.

Cancellation does not:

• Refund previous payments
• Refund the current billing cycle
• Shorten the current subscription period
• Grant any credit or compensation

Users may continue using paid features until the end of their active subscription period. After the period ends, the account will be subject to the Data Retention Policy described in the Terms & Conditions.

AutoSpa subscriptions renew automatically through Razorpay unless cancelled before the renewal date.

By enabling AutoPay, you authorize Razorpay to automatically charge your selected payment method according to your chosen subscription cycle.

Failure to cancel before renewal shall not qualify for a refund, and the User remains liable for all charges incurred.

As required under applicable Reserve Bank of India (RBI) regulations, Razorpay may process a one-time authorization charge of ₹5 while setting up the AutoPay mandate.

This authorization is mandatory for recurring payment setup and is governed by Razorpay, your bank, and applicable regulatory requirements.

If an automatic renewal payment fails due to:

• Insufficient balance
• Expired payment method
• Banking issues
• Payment gateway errors
• Other payment failures

AutoSpa will provide a 7-day grace period.

During this period:

• Business data remains secure
• Users may update payment information
• Users may manually renew their subscription

AutoSpa reserves the right to modify subscription pricing in the future.

However, existing subscribers will continue at their current subscription price as long as their subscription remains active and uninterrupted.

If a User:

• Cancels the subscription
• Allows it to expire
• Upgrades to a higher plan
• Downgrades to a lower plan
• Starts a new subscription after cancellation or expiration

the pricing applicable at that time may apply.

Users are expected to contact AutoSpa Support before initiating any payment dispute or chargeback.

• Immediate account suspension
• Permanent account termination
• Restriction from future use of AutoSpa
• Recovery of outstanding dues through legal means where applicable
• Reporting to credit bureaus and fraud prevention agencies

Users remain liable for all fees, charges, and collection costs associated with disputed payments.

AutoSpa does not provide refunds for goodwill, promotional reasons, or customer dissatisfaction.

Nothing in this policy limits any rights that cannot legally be excluded under applicable law.

By starting a free trial, purchasing a subscription, enabling AutoPay, making any payment to AutoSpa, or continuing to use the Platform, you acknowledge that you have read, understood, and unconditionally agreed to this Refund & Cancellation Policy.